Non-Trading Operations Regulations
Last Updated: September 24, 2025
1. General Provisions
This document outlines the regulations, rules, and procedures for conducting non-trading operations on the Quotex platform ("the Company"). Non-trading operations include depositing funds into a client's account, withdrawing funds, and other related financial transactions. All clients must adhere to these regulations to ensure a secure and efficient financial environment.
2. Client Identification (KYC/AML Policy)
To comply with international Anti-Money Laundering (AML) and Know Your Customer (KYC) standards, the Company requires all clients to verify their identity before performing withdrawal operations.
2.1. Verification Documents
Clients must provide valid identification documents. These typically include:
- A government-issued photo ID (e.g., passport, driver's license, national ID card).
- Proof of residence (e.g., a recent utility bill or bank statement showing the client's name and address).
The Company reserves the right to request additional information or documentation at its discretion. For a detailed explanation of the verification process, please visit our FAQ page.
3. Deposit Operations
3.1. Accepted Payment Methods
The Company offers various methods for depositing funds, which may include bank cards (credit/debit), e-wallets, and cryptocurrencies. The list of available methods depends on the client's country of residence.
3.2. Deposit Processing
Deposits are typically processed instantly but may take longer depending on the payment system. The Company is not responsible for delays caused by third-party payment providers.
3.3. Deposit Fees
The Company does not charge any fees for depositing funds. However, clients should be aware that their bank or payment system may apply its own transaction or currency conversion fees.
4. Withdrawal Operations
4.1. Withdrawal Requests
Clients can request a withdrawal of funds from their trading account at any time, provided they have sufficient free margin and have completed the account verification process.
4.2. Withdrawal Method
For security reasons, withdrawals are generally processed back to the same payment method used for the initial deposit. If this is not possible, the Company will work with the client to find a suitable alternative method.
4.3. Processing Time and Fees
The Company processes withdrawal requests 24/7 and aims to complete them within 1-5 business days. We do not charge any withdrawal fees, but intermediary banks or payment systems may apply their own fees.
5. Security of Operations
The Company employs state-of-the-art security measures, including SSL encryption, to protect all financial transactions and personal data. Clients are responsible for maintaining the confidentiality of their account credentials.
If you suspect any unauthorized activity on your account, you must immediately contact our support team.
6. Dispute Resolution
Any disputes related to non-trading operations should be directed to the Company's customer support department. The Company will investigate the matter thoroughly and provide a resolution in accordance with the Service Agreement and these regulations.